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CNO Financial Group Sr. IT Support Associate - HYBRID - Orlando, FL in Orlando, Florida

Web Benefits Design (WBD), an Optavise/CNO company is hiring a Sr. IT Support Associate to be responsible for the deployment, maintenance and on-going management of the IT support environment. This includes aiding in managing WBD’s 3rd party Help Desk support company for the common day-to-day Help Desk needs in addition to serving as the local hands-on support.

As a Sr. IT Support Associate, your responsibilities include:

  • Serve as the escalation contact for technical support within the organization

  • Act as a local technical resource

  • Help manage the outsourced 3rd party help desk support company

  • Provide remote troubleshooting for a geographically dispersed employee population

  • Administer and maintain the Active Directory domain

  • Assist in the administration of VoIP phone system

  • Identify and suggest possible improvements on processes and procedures

  • Assist WBD colleagues and staff, in troubleshooting and resolving issues

  • Travel to remote client locations to provide IT support to WBD employees and contractors

  • Create, maintain and present IT related support material for WBD employees and contractors using IT managed assets and systems

  • Serve as a liaison between the various groups responsible for correcting technology problems when they impact the remote workforce conducting Open Enrollments to ensure the minimal amount of downtime and business impact as possible

The Sr. IT Support Associate position is well-suited for you if you have:

  • Skills in administering users, groups, and computers in Active Directory

  • Demonstrate a solid understating of VoIP Telephony Systems

  • Structured problem-solving skills; significant experience using systematic and fact-based processes to determine root cause and improve operations and support for mission critical

  • Good skills in information security protocols and their practical application in the enterprise and ability to initiate and participate in internal projects in support of strategic and operational goals' ability

  • Knowledge of backup/restore/disaster recovery principles and their applications

  • Ability to work in a cross functional environment with minimal supervision

  • Strong written and oral communication skills; ability to interact with both IT and non-technical end users

Qualified candidates will have:

  • Bachelor’s degree in Computer Science, Information Technology or 8 years of relevant experience as an equivalent

  • Strong understanding of VMWare, Jira, and Print Servers preferred

  • Strong knowledge of networking systems & network protocols with the ability to troubleshoot network wiring, basic network equipment (switches, routers access points)

  • At least 3 years of experience in a professional IT support setting, and should include experience in:

  • Active Directory

  • VoIP Telephony Systems

  • Microsoft Office – SharePoint

  • IMAP, POP3, SMTP, and Windows 7 PCs

At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.

CNO Financial Group offices reopened in April 2022 and we are pursuing a hybrid working model. Candidates for this role need to reside within a 60 mile radius of the Orlando corporate office

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit

ReqID: POS-20471

Category: Web Benefits Design

Job Type: Full-Time

Additional Locations: Virtual, FL