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CNO Financial Group Configuration Analyst-Remote in Central or Eastern Time Zone in Orlando, Florida

CNO’s worksite group, Optavise, is hiring a Benefits Configuration Analyst to be responsible for developing and maintaining configuration changes of benefits administration software based on business and customer requirements. Benefits Configuration Analysts assist with gathering, developing and documenting configuration requirements. Additionally, they will assist with planning and executing configuration tasks within set deadlines.

This is your opportunity to merge client facing skills with technical ability. You'll be part of a solution-centric team committed to producing a top-notch user experience.

As a Benefits Configuration Analyst, your responsibilities will include:

  • Providing support in developing, implementing, defect mediation and testing configuration for multiple clients.

  • Serving as a consultant to incoming and existing clients, advising them on best programming practices and set-up.

  • Working directly with users and customers to identify needs and resolve configuration issues in a timely manner.

  • Troubleshooting and problem-solving issues related to basic system configuration

  • Identifying and analyzing user requirements, procedures, and problems to improve existing processes

  • Performing detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations and renewals.

  • Diagnosing problems and identify opportunities for process redesign and improvement

  • Being a QA for Partner Vendor Configurations and audit as necessary.

  • Acting as project lead during renewals and coordinate the collection of information and communicate with all departments.

The Benefits Configuration Analyst position is well-suited for you if you:

  • Have professional verbal and written communication skills

  • Solve problems and analyze effectively.

  • Demonstrate initiative, self-reliance, and autonomy with the judgement to know when to take the lead and when to involve others to ensure client satisfaction.

  • Effectively prioritize and execute tasks within expectations and balancing multiple priorities.

  • Are committed to detail with 100% accuracy.

  • Understand benefits administration systems or HRIS software configuration.

Qualified candidates will have:

  • Basic knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

  • Proficient is Benefits Administration systems

  • Bachelor’s degree in Business, Technology, or related field.

  • 3 years of experience in software configuration and training, or related field.

  • Ability to handle and resolve all client issues.

  • Must be able to interpret benefit plans and translate those plan designs into our technology. while maintaining compliance to meet ERISA regulations as well as SOC2.

This role is full time work from home (WFH), also known as Remote . This role can be performed from any US based location within the central or eastern time zone. CNO Financial Group offices reopened in April 2022 and is pursuing a hybrid working model. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I), Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit


ReqID: JR166693

Category: Information Technology

Job Type: Full-Time

Additional Locations: Carmel, IN; Chicago, IL; Philadelphia, PA; Birmingham, AL; Milwaukee, WI