CNO Financial Group Client Delivery Consultant-Remote in Central or Eastern Time Zone in Orlando, Florida
CNO's Worksite Division, Optavise, is hiring an experienced Client Delivery Consultant to lead delivery for clients implementing one or multiple worksite services, including Personalized Benefits Education and Enrollment, Strategic Benefits Communications, Advocacy and Transparency Services, and Benefits Administration Technology. S/he is responsible for managing both the client and internal teams through all phases of service delivery, from kickoff and implementation through ongoing services, including acting as the lead point of contact with the client for all services post-sale. S/he applies knowledge of worksite solutions to define and drive the project plan, allocate and manage resources and ensure that the quality of the deliverables is met.
This is an opportunity to merge your attention to detail, with problem solving, to support successful client implementation and delivery. This position can be remote for individuals living in, or willing to operate, in Central or Eastern Time Zone.
As a Client Delivery Consultant, your responsibilities will include:
Own primary accountability for project deliverables and customer satisfaction of client implementations; act as day-to-day point of client contact during discovery, kickoff, requirements discussions, and weekly status meetings with clients implementing Benefits Administration solutions.
Manage multiple workstreams (may include sub-project managers) and project teams to ensure projects are delivered on schedule and within budget and meet customer requirements; serves as the primary escalation point for company and leads cross-functional teams to solve project problems.
Understand the Statement of Work (SOW) and contract requirements, map SOW to the project plan, and deliver results to customer.
Create and manage complex project plans, including deliverables, tasks, milestones, resources, and timeline.
Lead regular customer and internal project team meetings for discovery, planning and project status purposes. Organize and manage client working sessions as needed to complete discovery and requirement gathering phases of a project or facilitate agreement on open issues.
Identify, understand, and work through customer roadblocks to adoption, as well as short term and long-term solutions.
Direct cross-functional teams to solve project problems. Resolve project issues and mitigates risks; serves as the primary escalation point for the company and customer project teams. Manage resource requirements with competing demands on large/complex sized projects.
Update management on project status, including Key Performance Indicators for customer satisfaction, project schedule and project financials, on a timely basis.
Manage project scope and works closely with the Sales Director when changes to project scope are required.
The Client Delivery Consultant position is well-suited for you if:
You are confident managing employee benefits and technology-focused projects
to guide customers in the implementation of solutions
You have exceptional project management skills. You successfully deliver on large and complex projects simultaneously and adapt quickly to changing or competing priorities.
You can build or reset client and team relationships in a positive manner.
You collaborate both with internal and client resources to identify problems and provide solutions.
You have exceptional verbal, written, and in-person communication skills.
You are detail oriented and able to work with large amounts of data. You possess excellent problem-solving and analytical skills.
You work with customers to understand additional business needs and provide input for future solutions to address client business needs.
You can learn and proficiently use internal systems that support the role.
Qualified candidates will have:
Bachelor’s degree in related field.
5 years of experience in employee benefits, benefit administration or consulting, Health and Welfare benefits or Benefits Outsourcing firms.
Experience managing cross functional, virtual project teams in a matrixed reporting environment.
Ability to travel for critical customer meetings. Amount of travel ranges from 10-20% depending on project assignment.
This role is full time work from home (WFH), also known as Remote . This role can be performed from any US based location within the central or eastern time zone. CNO Financial Group offices reopened in April 2022 and is pursuing a hybrid working model. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. Work cannot be performed from outside of the United States.
CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.
We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I), Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.
At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.
If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.
Job Type: Full-Time
Additional Locations: Carmel, IN; Atlanta, GA; Chicago, IL; Philadelphia, PA; Birmingham, AL; Milwaukee, WI