CNO Financial Group Jobs

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CNO Financial Group Supervisor, Customer Service Ops in Chicago, Illinois

CNO Financial Group is hiring a Supervisor, Customer Service Ops to manage a team of approximately 10-15 call center advocates. The ideal candidate should be service oriented and welcome the fast-paced environment of an inbound call center.

This is your opportunity to lead a team in maintaining a high degree of customer satisfaction.

As a Supervisor, Customer Service Ops , your responsibilities will include:

  • Training and reinforcing performance

  • Timely preparation and facilitation of goals

  • Monthly feedback sessions and performance reviews

  • Facilitating Staff Meetings

  • Performance related actions (promotions, disciplinary action)

  • Efficient and timely handling of complaints

  • Analyzing metrics and reporting opportunities for continual improvement

  • Interviewing prospective replacements for call center staff

The Supervisor, Customer Service Ops position is well-suited for you if you have:

  • Self starter and self directed qualities

  • Excellent communication skills

  • Ability to express ideas effectively regardless of the audience

  • Ability to plan and coordinate the work of direct reports

  • Outstanding analytical and team building skills

  • Solid time management skills

  • Ability to maintain a professional demeanor

  • Proven track of high performance

Qualified candidates will have:

  • Bachelor's degree, in a related discipline, or 8 years of relevant experience as an equivalent

  • At least 7 years of related work experience required

  • Must be proficient with Microsoft Office

At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.

CNO Financial Group offices reopened in April 2022 and we are pursuing a hybrid working model. Associates who live within a 60 mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

ReqID: POS-20476

Category: Customer Service

Job Type: Full-Time

Additional Locations: Carmel, IN; Philadelphia, PA; Orlando, FL; Birmingham, AL; Milwaukee, WI

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