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CNO Financial Group Lead ServiceNow Architect, REMOTE from any US based location in central or eastern time zones in Carmel, Indiana

CNO Financial Group’s IT unit is hiring a Lead ServiceNow Architect who is responsible for complex design and formulation of solutions implemented using the ServiceNow portfolio of products. This includes but is not limited to IT Service Management, IT Operations Management, Security Operations, Software Asset Management, and their related ITIL-based sub-functions and tools in the Now Platform. This role will interact closely with the IT and business requestor groups which leverage the ServiceNow infrastructure and will also be responsible for defining technology roadmaps that detail the implementation of initiatives to enhance a secured & scalable technology environment, as well as developing plans for the ongoing support and governance of the solutions. The lead will guide multiple integrators and managed services partners to ensure deployments initiated by multiple departments and deployed concurrently are designed and implemented to maximize results.

This is your opportunity to be a part of our growing IT infrastructure and work with authority and autonomy to ensure successful deployments.

As a Lead ServiceNow Architect, your responsibilities will include:

  • Independently develops, documents, and presents a strategic roadmap for the evolution of ServiceNow-supported processes and tools from current state to future state.

  • Leads and reviews complex architectural implementation of all solutions, ensuring conformance with ServiceNow defined best practices and CNO Financial Group IT strategy.

  • Collaborates with business partners, software engineers, technology and operations leadership and provides significant input into IT Service Management strategy & roadmap in alignment with broader Technology Services’ strategy and desired business outcomes.

  • Collaborates with all 3rd party vendors and the Managed Services team to develop and implement ServiceNow modules and any related IT Service Management solutions, working with IT Service Management architect.

  • Recommends industry best practices to meet the needs of business with respect to scalability and performance.

  • Evaluates Managed Services Provider recommendations for ServiceNow and related process revisions for alignment with IT Strategy and advises IT Steering Committee regarding acceptance/rejection of recommendations.

  • Designs and recommends Metrics and Reporting, ensuring process designs facilitate appropriate process governance. Identifies, analyzes, and recommends various technologies for approval based on an understanding and business requirements.

The Lead ServiceNow Architect position is well-suited for you if you have:

  • Several years of experience designing and implementing infrastructure solutions in two to four of the following disciplines: Network Administration, Server OS Administration, Solution Architecture, Data Center Architecture, Database Administration, Middleware Administration, End User Computing Administration, and CyberSecurity

  • Proven ability to design complex ServiceNow solutions, using the base platform as well as other licensed modules

  • Experience developing solution patterns and architectural specifications and can work closely with other teams to implement them successfully

  • High level of communication and diplomacy skills to direct, persuade, and influence others, particularly at senior levels within the functions

Qualified candidates will have:

  • Bachelor’s degree in Computer Science, Computer Information Technology, or related computing major required, or equivalent experience; Master’s preferred.

  • Significant previous experience with ServiceNow, is required.

  • Four years of related experience working in the ServiceNow platform.

  • ServiceNow Certified System Administrator (CSM) required, additional ones preferred. As a foundational part of ServiceNow, ITSM certification(s) are preferred.

At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.

This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. CNO Financial Group offices reopened in April 2022 and is pursuing a hybrid working model. Associates who live within a 60 mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit

ReqID: JR166198

Category: Information Technology

Job Type: Full-Time

Additional Locations: Milwaukee, WI; Chicago, IL; Philadelphia, PA; Birmingham, AL; Orlando, FL; Virtual, GA; Atlanta, GA; Virtual, IA; Virtual, KY; Louisville, KY; Lexington, KY; Houston, TX; Austin, TX; Virtual, MN; Charlotte, NC