CNO Financial Group Jobs

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CNO Financial Group Lead ServiceNow Architect or Engineer, REMOTE from any US based location in central or eastern time zones in Carmel, Indiana

CNO Financial Group’s IT unit is hiring a Lead ServiceNow Engineer/Architect who is responsible for the design, formulation, and subsequent engineering and implementation of solutions using the ServiceNow portfolio of products. This includes IT Service Management, IT Operations Management (Event Management), Security Operations, Software Asset Management, and their related ITIL-based sub-functions and tools in the Now Platform. This role interacts closely with the IT and business requestor groups which demonstrate the ServiceNow infrastructure and will be responsible for defining technology roadmaps that detail the implementation of initiatives to improve a secured & scalable technology environment as well as developing plans for the ongoing support and governance of the solutions. As a key technical and process guide the Engineer/Architect works with much authority and autonomy on assignments requiring technical design complexity and coordination. The Lead ServiceNow Engineer/Architect will guide multiple integrators and Managed Services partners to ensure deployments initiated by multiple departments and deployed concurrently are designed and implemented to enhance results.

This is your opportunity to be a part of our growing IT infrastructure and work with authority and autonomy to ensure successful deployments.

As a Lead ServiceNow Engineer/Architect, your responsibilities will include:

  • Solves implementation challenges while encouraging alignment to architectural and the Technology Services organizational standards.

  • Designs and recommends Metrics and Reporting, ensuring process designs facilitate appropriate process governance.

  • Analyzes IT business drivers to determine corresponding engineering impact and any challenges to architecture.

  • Reviews technology industry and market trends and figures out their potential benefit to the enterprise.

  • Recommends industry standard processes to meet the needs of the business with respect to scalability and performance. Verifies compliance with all technical requirements.

  • Adheres to infrastructure guidelines, design patterns, and standards as determined and set into policy.

  • Assists in the development of technical roadmaps & evolution of the in-scope infrastructure from current to future state.

  • Helps craft and participate in the implementation of ServiceNow architecture based on the organization’s strategies.

  • Works with 3rd party vendors and the Managed Services development & support team to engineer and implement ServiceNow modules and any related IT Service Management solutions, working with applicable architects.

The Lead ServiceNow Engineer/Architect position is well-suited for you if you have:

  • Several years of experience designing and implementing infrastructure solutions in two to four of the following disciplines: Network Administration, Server OS Administration, Solution Architecture, Data Center Architecture, Database Administration, Middleware Administration, End User Computing Administration, and CyberSecurity

  • Demonstrate ability to design and engineer ServiceNow solutions, using the base platform as well as other licensed modules

  • Validated and demonstrated ability to design an effective CMDB which is foundational for the platform

  • High level of communication and tact to direct, persuade, and influence others, particularly at senior levels within the function

What you will need:

  • Bachelor’s degree in Computer Science, Computer Information Technology, or related computing major required, or equivalent experience

  • Solid experience with ServiceNow, is required. Typically, Engineer has at least 5 years of related experience working in the ServiceNow platform, with some experience beyond the traditional ITSM modules, but fewer years may be acceptable if experience includes working with contending tool suits.

  • Four years of related experience working in the ServiceNow platform.

  • ServiceNow Certified System Administrator (CSM) required; additional ones preferred. As a foundational part of ServiceNow, ITSM certification(s) are preferred.

What will set you apart:

  • Industry related (Financial/Insurance) certifications are a plus

  • Experience designing and implementing solutions covering multiple application or infrastructure disciplines, demonstrating skills and knowledge needed to work with other disciplines to take advantage of the capabilities of the ServiceNow platform

  • Niche knowledge of multiple diverse Infrastructure or technical design areas and in-depth understanding of Infrastructure methodologies and technologies

This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. CNO Financial Group offices reopened in April 2022 and is pursuing a hybrid working model. Associates who live within a 60 mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit



ReqID: JR166543

Category: Information Technology

Job Type: Full-Time

Additional Locations: Atlanta, GA; Austin, TX; Charlotte, NC; Chicago, IL; Columbus, OH; Fort Worth, TX; Houston, TX; Indianapolis, IN; Louisville, KY; Philadelphia, PA; West Des Moines, IA; Orlando, FL; Birmingham, AL; Milwaukee, WI