CNO Financial Group Jobs

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CNO Financial Group IT Process Improvement Consultant, REMOTE from any US based location in central or eastern time zones in Carmel, Indiana

CNO Financial Group’s IT Business unit is hiring an IT Process Improvement Consultant to drive operational excellence to achieve Technology Happiness. The IT Process Improvement Consultant will be accountable for establishing and maintaining IT process documentation, measuring performance across the operational value stream, and driving experimentation and efficiency across the IT organization.

This is your opportunity to be a part of growing IT team and provide leadership and be a substantial contributor to IT performance.

As an IT Process Improvement Consultant, your responsibilities will include:

  • Demonstrating process improvement standards to independently define and implement metrics and measurements to supervise and improve IT performance.

  • Act as point of contact between different departments within IT and relevant third parties to understand successes and process constraints to establish/recommend improvement priorities.

  • Administer, implement, and govern IT Processes and IT standards.

  • Partner with team members to understand gaps and improvement opportunities that accelerate realization of business objectives.

  • Coach, consult, and mentor teams on delivery approaches and the use of techniques to deliver results.

The IT Process Improvement Consultant position is well-suited for you if you have:

  • Defined IT scorecards for internal and external collaborators to provide meaningful status of IT performance

  • Presented information (metrics, scorecards, improvement plans) for the purpose of communicating information, gaining feedback, and ensuring adherence to established processes

  • Proven organizational and knowledge documentation skills

  • Diligent attention to detail with strong analytical and critical thinking skills as well as a consultative approach, to tackle complex problems

  • Customer facing experience and presentation skills with leadership, key partners, and service providers

What you’ll need:

  • Bachelor’s Degree in related field, or 8 years of work experience as an equivalent

  • Five years of IT analysis, process improvement and/or project management experience

  • Demonstrated experience using data to drive business decisions

What will set you apart:

  • Solid understanding of IT operations including software development lifecycle, IT Service Management, and Agile practices

  • Proven working knowledge of lean and other industry leading methodologies, approaches, tools and techniques

  • Solid ability to define and establish metrics and methods for governing process alignment

  • Strong written and verbal communication skills to optimally convey ideas, issues, and status in both technical and non-technical terms to partners and leadership

  • Ability to establish relationships at all levels

This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. CNO Financial Group offices reopened in April 2022 and is pursuing a hybrid working model. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



ReqID: JR166921

Category: Information Technology

Job Type: Full-Time

Additional Locations: Atlanta, GA; Austin, TX; Charlotte, NC; Chicago, IL; Evansville, IN; Fort Worth, TX; Houston, TX; Irving, TX; Lexington, KY; Louisville, KY; Omaha, NE; Philadelphia, PA; West Des Moines, IA; Orlando, FL; Birmingham, AL; Milwaukee, WI