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CNO Financial Group Business Analyst, Sales Technology - Remote in Central or Eastern TimeZone in Carmel, Indiana

CNO’s worksite division, Optavise, is seeking a Business Analyst, Sales Technology to participate in moderate to complex projects to define business requirements and analyze business problems or opportunities. This role collaborates with systems analysts to evaluate business systems requirements. Business Analysts also assist project manager on high priority projects on tasks involving business analysis, process design, and problem determination and resolution. Additionally, they prepare communications and make presentations on business processes and business-related analysis efforts.

As a Business Analyst, Sales Technology your responsibilities will include:

  • Partners with Project Manager on high priority projects to drive the projects to successful conclusion assisting as needed.

  • Serves as a liaison between business and IT, developing and maintaining knowledge of customer's business.

  • Serves as a primary subject matter expert (SME) on one or more applications.

  • Provides estimations for Business Requirements gathering and UAT Testing

  • Holds requirements gathering sessions, capturing meeting minutes, following up on action items, reporting project status, and ownership of project documentation

  • Analyzes, identifies and writes detailed description of user requirements, program functions, and tasks required to define or modify sales technology software

  • Creates and executes software test strategies and test plans. Tracks results and logs issues and process deviations, as well as ensures proper disposition and resolution of open issues.

  • Creates and maintains Sales Technical guides

  • Analyzes active issues to assess impact to training, documentation, etc.

  • Identifies, reports, and documents risks associated with testing and ensures their proper mitigation.

  • Maintaining risks and issues log and actively managing the mitigation strategies.

The Business Analyst, Sales Technology position is well-suited for you if you:

  • Work as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies, and information systems.

  • Research and resolve production support issues.

  • Communicate testing issues and results to ADL/SDL, Project Manager, and/or Sponsor

  • Recommend steps to resolve issues based on research and investigation.

  • Facilitate business requirements gathering and user acceptance test meeting

  • Coordinate and conduct training needs based on system enhancements or implementations.

  • Exhibit strong business knowledge and builds strong customer relationships

  • Develop detailed business requirements documents for new and existing systems.

Qualified candidates will have:

  • BA/BS in business, computer science, or related field, or 8 years of relevant experience as an equivalent.

  • Familiarity with the process of gathering business requirements and formulating technical solutions preferred. (Internship or project based accepted.)

  • Proficiency with Microsoft tools - MS Office suite

  • Demonstrated proficiency with relational databases (SQL Server, Oracle).

At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.

CNO Financial Group offices reopened in April 2022, and we will be pursuing a hybrid working model. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando, and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I), Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit

ReqID: JR166179

Category: Information Technology

Job Type: Full-Time

Additional Locations: Chicago, IL; Philadelphia, PA; Orlando, FL; Birmingham, AL; Milwaukee, WI